Frequently Asked Questions
General Product Information
What skin types are Floralia products suitable for?
Our products are appropriate for all skin types: they’re extra gentle, non-irritating and paraben free.
Precision bottles for maximum freshness and efficacy.
Because our products are blends of organic natural ingredients with no preservatives, they will lose efficacy if they are exposed to air (through oxidation).
To ensure that the formulations maintain maximum efficacy over time, we package them in airless bottles. Airless bottles contain an air pump that maintains a constant vacuum inside, so unlike in a conventional jar, the cream is never oxidized by exposure to air before you use it.
Do you test on animals?
Are your products vegan?
We plan to offer vegan products in the near future. Our current lineup contains a tiny amounts of beeswax and honey.
Return & Exchange Policy
Our return policy
We’re sorry you didn’t love the product you bought. But fear not! You have 30 days from date of purchase to return or exchange the product.
You will be refunded in full to your original form of payment.
Please note that the original shipping charges are not refunded.
Email us at firstname.lastname@example.org and we'll help you place the return.
How do I initiate a return or exchange?
Please email to email@example.com with your order number and the name of the product(s) you’d like to return or exchange, and we’ll take care of it from there.
Floralia Organics packages don’t include return slips. Just email to firstname.lastname@example.org and we’ll help you place your return or exchange.
How long does it take to process a return?
Credit card refunds usually take 5-10 business days to appear on your statement.
What to do if you receive the wrong product:
If you received a product different from the one that you ordered, we are really sorry (and quite embarrassed)
Contact us at email@example.com and we’ll make sure to get you the correct item you ordered.
When will my credit card be charged?
Your credit card will be charged as soon as your order is accepted and processed.
Removing a saved payment method
You can make this change on your account page.
If you need help, email us at firstname.lastname@example.org.
What forms of payment do you accept?
We accept credit cards or debit cards issued by:
- Visa, MasterCard, American Express, JCB, Discover, and Diners Club
You can also use:- PayPal which is connected to your existing Paypal account.
- Amazon Pay which is connected to your existing Amazon account.
- Apple Pay which is connected to your existing Apple account.
Sorry, but we don’t accept checks or money orders.
What to do if your payment is declined?
Check that your card’s billing details (such as the security code and billing address) match what you’ve entered into our system.
Your card issuer may have declined your payment. They don’t tell us the reason for this, so it’s best to check with them before trying your card again.
If you still experience problems, contact us at email@example.com. We’ll do our best to help!
Where does Floralia ship?
Floralia ships primarily to the 50 US states.
For international customers, email us at firstname.lastname@example.org and we will make arrangements to ship to your country.
Shipping rates in the US:
Standard shipping is FREE for orders above $35.
For smaller orders:
- 1. Standard (5-9 business days): $4.50
- 2. Preferred (2-7 business days): $7.50
- 3. Expedited (1-3 business days): $25.00
Please allow 1 to 2 business days for us to receive and process your order.
Alaska and Hawaii:
please allow a few extra days in shipping timelines. Standard shipping to these states may take about 11-15 business days.
rates will be determined by specifics, such as delivery speed, destination, and customs paperwork.
You’ll get an email with a tracking number as soon as your package ships via FedEx or USPS.
Problems with tracking
In some rare cases, the carrier takes 1-2 business days to register a shipment. If your tracking number isn’t updating or working at all, please email us ASAP via email@example.com. We will follow up with the carrier.
For more complicated shipping questions:
Email us at firstname.lastname@example.org.
How can I update my order?
Please email us at email@example.com as soon as possible if you would like to cancel or change your order. Our fulfillment center processes orders quickly, but we’ll do our best to process your request.
How can I check the status of my order?
You can view order status on your Account page, which will be updated as soon as you are charged for your shipment and again once your order ships.
Can I use multiple promo codes at checkout?
You can use one promo code per order.
Can I use a promo code on top of another promotion?
You can use a promo code along with free shipping over $35.